Welcome to Hero! Just so you know up front, tickets are non-refundable and ALL SALES FINAL. We do understand that life happens and things come up. If for some reason you are unable to attend this event, you are allowed to transfer this ticket to someone else so that they may attend. Transfers are applicable only to this event and do not apply to future event dates. In the case of a transfer you must notify MOB at support@masteresofbalayage.com.